Although its main use is to welcome guests and direct them to meetings, it also serves a variety of other purposes. Build rapport with customers by smiling, using friendly language, and providing personalized service whenever possible (e.g., addressing them by name). Require her to keep her desktop neat and her computer monitor facing away from visitors. Manage vendor relationships and contracts as assigned. A receptionist often handles deliveries, processes the mail, places outbound calls for managers and handles solicitors. They will be able to take on the challenges of the job and make an even greater impact in their workplace. Participate in the development of marketing materials or campaigns as assigned. It is not enough to take messages and quickly transfer phone calls. Try speaking with your coworkers to see what you can do to support one another in each of your roles to hone your collaboration skills. To nurture diversity: Appreciate the unique perspective, skills, and experience that each person brings to the team.. Motivation Motivation helps you maintain high productivity and performance levels. Proactively research new work techniques or tools. Updated August 05, 2019 andresr/E+/GettyImages A job as a receptionist can be a satisfying career if you enjoy meeting with people and being involved in a company on the front line. Occasionally produces timely and accurate results. Use tact in dealing with people from diverse backgrounds, including those who may be upset or difficult to work with. Use this step by step explanation to craft a good employee performance feedback review for a receptionist. Many employees lack the initiative to take on new tasks or complete assignments without the need for micromanaging. Employee Performance Goals Sample: Receptionist Instructions Rating: Rate the employee against the core skills based on how well he/she demonstrates each skill. The ability to create and follow a plan can be learned. Required fields are marked *. Respond to inquiries via social media platforms in a timely manner. Yearly Performance Goals for a Receptionist - Career Trend Write down your communication strengths as a receptionist and set career goals for further honing these skills. These types of goals will help you improve customer service skills and drive professional development. Receptionists can create SMART goals to support their development. Download Introductory Period Performance Review Template - Word. 44 Examples of Performance Goals - Simplicable Ill keep track of appointments and manage double bookings to the best of my ability within three months.. Maintain knowledge of relevant products or services offered by the company. A receptionists objective might be to always deliver top-notch customer service. Specific: The goal is explicit because it mentions maintaining the attitude and demeanor. Self-Discipline and Sense of Duty: 40 Useful Performance Feedback Phrases. An analysis of your organization chart and a detailed job description will help you get the most out of your receptionist position. A receptionist position can improve your workplace productivity by handling one or more clerical functions. To do this, I will read through the employee handbook and follow all protocols on the job. Self-Discipline . You might have to set up appointments for coworkers, respond to inquiries from other employees, or submit reports to management as a receptionist. The following list of 7 reception performance objectives can help you improve your abilities: Customer service is the act of attending to the needs of clients, which may include addressing their inquiries, guiding them to the appropriate area, scheduling appointments for them, checking them in, updating their data, or assisting them with paperwork. These additional performance goal phrases might help: To improve communication: Anticipate what your manager will need to know and provide that information. For managers: Keep team members informed of each others actions.. Take messages accurately and distribute them promptly. Ensure that your tone, body language, and other nonverbal cues convey the proper respect and attitude toward others.. Use discretion when handling confidential or sensitive information, ensuring that only authorized personnel have access to it. A Receptionist is liable for serving visitors by greeting, welcoming and directing them appropriately and notifying company personnel of visitor . Measurable: The receptionist will attend three networking events and have followed up with at least 15 new contacts. Communicate effectively with colleagues from other departments, showing respect for their expertise and seeking to learn from them whenever possible (e.g., attending brown-bag lunch sessions). On an appraisal form, managers keep track of employees' achievements and contributions during a specific period. Come up with different strategies to increase your receptionists productivity depending on the type of workplace. Instead, theyll be stuck in a cycle of aimless action and inevitably miss out on opportunities to further their career. To improve planning: Begin projects by identifying all the resources required, including staff, funding, materials, and other support.. Proactively determine if current policies and procedures support diverse employees. Develop a deep understanding of the organization's mission statement and core values; demonstrate alignment with these values through your own behavior and interactions with others. FAQ: What Is an Oil and Gas Management Degree? The receptionist is aware of group lunch plans and knows if someone brought treats to the break room, has a birthday, becomes engaged or receives a promotion. In order to ensure that you fully comprehend what the other person is trying to say, you can also ask clarifying questions. The duties of a receptionist call for equal proficiency in verbal, written, and interpersonal communications. Consistently meets the most critical annual goals. Listen to and acknowledge customer feedback. 45 work evaluation goals examples Review this list of 45 examples to help you determine which goals you might set for yourself: Related: 23 Performance Evaluation Phrases To Use in Review 1. Getting work done in a timely manner is vital in any job. Comments: Use this area to give examples of employee's performance phrases.The phrases should describe how well an employee has performed on previously set goals based on the given core skill. What are some of the things you have done to help co-workers improve their professional competitive skills? So it's important that managers choose comments that can inspire and motivate employees to perform at their best. Cooperate with others to foster team spirit. Making copy and filing areas closer to his workspace, for instance, or blocking off an hour of the day for paperwork filing are other examples of how to increase productivity. You can also try incorporating these performance goal phrases during the next review: Diversity in the workplace is more important than ever. Escalate complex customer issues when necessary. If you ever decide to switch employers or pursue a promotion, setting goals can also be a topic of conversation during interviews because hiring managers may value candidates who are dedicated to bettering themselves. (With Benefits, Steps and an Example). What Are SMART Goals? 45 Work Evaluation Goals Examples To Consider | Indeed.com Small business executives who do not have personal assistants often rely on receptionists to give clients the impression they have assistants by assigning tasks such as placing phone calls and setting appointments. How Much Money Should a Receptionist Make Hourly? Provide directions to the office to visitors who may be unfamiliar with the area. Complete projects without ongoing direction. Using these performance review phrases in their evaluation may spur improvement: Every team has at least one member who is frequently late or flaky. I want to understand how to de-escalate difficult customer situations and how to handle customer complaints.. How did you receive the criticism? Technical receptionist abilities include typing, using spreadsheets, operating copiers and printers, and operating phone systems or other company-specific software. Use these performance review phrases to give feedback: Editors Note: Helping your employees write strong performance goals is extremely helpful when it comes time to sit down for performance reviews. Set goals that empower you to contribute as a team member to the overall functioning of the organization. Perform data entry and update client accounts as needed. To have a successful career in this role, you need to set SMART goals. Your email address will not be published. I hope to prevent conflicts or misunderstandings due to my lack of knowledge of company rules.. This implies that you are in charge of all tasks involving the reception area. The duties of this position are welcoming visitors by greeting them in person or on the telephone, answering or referring inquiries, directing visitors by maintaining employees and department directories, maintaining security by following procedures, monitoring logbook issuing visitor badges, maintaining telecommunication system by following manufacturer's instructions for house phones and console operation, maintaining safe and clean reception area by complying with procedures, rules and regulations, maintaining continuity among work teams by documenting, and communicating actions, irregularities and continuing needs, contributing to team effort by accomplishing related answers as needed. Collaborate effectively with colleagues from different cultural backgrounds or ethnicities; show sensitivity to cultural differences that may affect communication styles or expectations about how business is conducted. Time-based: This goal should be completed in a month. Time-based: Six months are needed to achieve this goal. Participate in the implementation of diversity initiatives. Relevant: Strong communication is essential to any business, especially when dealing with external vendors. The receptionist at your business makes a regular client or customer feel at ease by remembering who they are and why they are calling or visiting. Foster strong relationships with external stakeholders (e.g., vendors, contractors, customers) by maintaining open lines of communication and providing excellent customer service at all times. John Spacey, September 30, 2019 updated on May 25, 2023. Performance Review Documents will give you the tools you need to focus on every aspect of the performance review, from preparing and conducting the appraisal to following up after its completed. Pike has been a professional writer since 2006. Setting specific, measurable, attainable, relevant, and time-based goals will help focus their efforts and avoid feeling overwhelmed. An office with a reputation for inefficiency can drive customers away. Describe a time when this happened. 40+ Employee Performance Goals and Objectives Examples - UpJourney Create and maintain spreadsheets and databases as needed. The goals will help guide the appraisal and give you specific employee responsibilities and metrics to evaluate during the performance meeting. Appear alert and approachable. Anticipate the needs of customers and provide solutions proactively. Foster a sense of community among employees by arranging social or team-building events. I aim to build strong relationships with our clients by being more professional, courteous, and knowledgeable when speaking to them on the phone.. Being independent as a receptionist entails having the ability to carry out your duties on your own. Seek ways to assume responsibilities beyond your current job description.. Copyright 2023 Leaf Group Ltd. / Leaf Group Media, All Rights Reserved. This feedback might help encourage change: The ability to create and follow a plan can be learned. Exhibit a high degree of professionalism when representing the organization at networking events or industry conferences; adhere to dress codes, etiquette rules, and other norms associated with professional gatherings. Manage electronic filing systems and keep them updated. Follow up on missed calls and voicemails. Attainable: Getting customer service training is absolutely doable. Because a receptionist represents the business they work for, the arrangement of the desk can occasionally influence how customers perceive the business. Many offices have industry-specific software programs for routing incoming calls and scheduling appointments. Poor customer service chases customers away even if they like the product or company itself. A performance review is a regulated assessment in which managers evaluate an employee's work performance to identify their strengths and weaknesses, offer feedback and assist with goal setting. Performance goals are short-term objectives set for specific duties or tasks in your current job position. Participate in any training programs offered by the company. He has worked in the corporate and nonprofit arenas as a C-Suite executive, serving on several nonprofit boards. Is there a time when your work has been criticized? Receptionists are frequently the first people a customer speaks with when contacting a business, handling everything from answering phones to solving customer issues. Yearly Performance Goals for a Receptionist. Get the FREE documents now. Being tech savvy makes it easier to adapt if your boss decides to implement a new phone or calendar system. Specific: This goal details how you will organize office supplies and the timeline. Receptionists have specific goals they must meet to be successful. In other words, your goals must aim for a higher standard. The form often includes ratings and room for comments on performance. Receptionists are the first contact that clients, patients or customers have with an office or company. Join my newsletter for the latest life-changing articles to turn your dreams into reality. Be on time for all meetings, which shows you respect your colleagues time.. I want to ensure that everyone is given prompt service and their time isnt wasted waiting in line.. Youll be able to have a more explicit purpose and motivation on the path to success. Mention a time you made an intentional effort to get to know someone from another culture. She has worked for the "McKinney Courier-Gazette" and her campus newspaper, now freelancing for various clients. 2. Every team has at least one member who is frequently late or flaky. Make sure your receptionist takes accurate notes about the mailing dates for specific paperwork and the number of copies you require for each document. MANAGING REMOTE EMPLOYEES LEGALLY & EFFECTIVELY: The tips you need to manage your team successfully, Performance Review Examples: Examples and tips on writing employee reviews, performance evaluation, sample performance review and employee evaluation forms, Best Practices Leadership: Team management tips and fun team-building activities to boost team performance, collaboration and morale, The Essential Employee Handbook: Sample policies, employment law issues, self-audit tips, Performance Review Documents: Checklists and forms to help employers conduct effective performance appraisals, 200+ Customizable Job Descriptions & Sample Interview Questions, 12 Ways to Optimize Your Employee Benefits Program. Stay on schedule to avoid disciplinary action. They also indicate the employees' areas . All Rights Reserved. Receptionists have specific goals they must meet to be successful. Greet all clients promptly and courteously. Keep a filing system for both physical and digital documents to make it easier for clients to find information. (And Other Football Salaries), FAQ: What Is a Trucking Sign-On Bonus? Develop skills to manage stressful situations well. Receptionists work outside the typical office environment, interacting with clients and managing deadlines for important documents and appointments. A receptionist must have exceptional customer service skills. I want to become an effective team player as a receptionist. examples of smart goals for receptionist - northrichlandhillsdentistry Can you think of a situation where you failed to accept diverse views? Most employees have some contact with the receptionist on a daily basis, and they often chitchat and discuss workplace news. Many people at work succeed in completing job tasks by adhering to annual performance goals. Ill develop improvements that will increase productivity by 20% over three months. An attentive eye for detail and a polite demeanor are typically necessary for providing customer service. Adapt customer service scripts when communicating. Keep accurate and up-to-date records of all visitors. Attainable: This is possible when realistic changes are implemented that boost productivity by 20%. Top 10 Employee Performance Goal Examples for 2020 - PeopleGoal Query employees as to their opinions of your receptionist to determine if she is a positive or a negative influence when it comes to employee morale. Take risks, especially when there are obvious benefits. To promote better listening: Show by asking open-ended questions that you are engaged in conversations.. Discover the problems that prevent team members from performing at the highest possible levels.. Eliminate personal bias so discussions are not misinterpreted. I acknowledge that I discussed this performance feedback with my supervisor. Handle customer complaints in a professional manner. Q&A: What Should You Do if You Havent Received a Pay Raise in 2 Years. Set procedures for accepting and signing for packages, which is important not only from an efficiency standpoint, but also to improve safety and reduce liability. KPIs for Receptionist | Front Desk KPIs List - AssessTEAM Mary Dowd holds a doctorate in educational leadership and a masters in counseling and student affairs from Minnesota State Mankato. Complete advanced customer service training Jan. 5 in the Human Resources conference room. How did you correct the situation? When a frequent client or customer calls your company or comes in, the receptionist makes that person feel comfortable by remembering who they are and why they are calling or visiting. He is an internationally traveled sport science writer and lecturer. You must consider what you want to achieve and create well-defined strategies to reach your objectives. Review invoices carefully before processing them for payment; follow up promptly on any discrepancies or questions that arise (e.g., checking with vendors if there are discrepancies between purchase orders and invoices). Measurable: You can assess your progress by reading the employee handbook and following all protocols. Collaboration refers to the ability to work well with others. Attend training to develop necessary planning skills. Samples Of Performance Goals For Reconciliation Analyst, Receiving Associate Professional Objectives And Goals, Effective Performance Goals For Reconciliation Specialist, Examples Of Realtor Objectives For Employee, Records Manager Development Goals For Work, Annual Review: Real Estate Salesperson Employee Goals And Objectives, Recovery Specialist Goals Samples For Performance Review, Goal-Setting: Successful Real Estate Sales Agent Objectives, Recreation Aide Goals for Professional Growth. From answering phones to discussing problems with customers, receptionists are often the first person a customer speaks with when contacting a company. Relevant: An organizational system will make stocking office supplies more effortless and efficient. For example, scheduling an hour out of the day for filing paperwork, or making filing areas and copy areas closer to his workspace are ways to help with efficiency. Maintain a positive attitude to promote productivity. Example Of A Performance Worksheet For A Receptionist. Having SMART goals as an administrative assistant will help you promote your career growth because it will set your intentions for your everyday actions to help improve your job satisfaction. To foster a better attitude: Ensure that your tone, body language, and other nonverbal cues convey the proper respect and attitude toward others..
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