You can also find out more about which cookies we are using or switch them off in settings. Its always a good idea to have a different opinion regarding workplace disputes, so you dont jeopardize your reputation in trying to resolve them. Describe a Stressful Situation And How You FR, How to deal with difficult people without harming your mental health. Conflict with a Coworker" Question Remove oneself emotionally from the situation and keep the impossible person at a distance for a moment. When describing the situation, start with the task that led to the dispute. Jealous coworkers. Dealing with difficult people is also a must since you dont want to be stuck replaying a conversation or an event that upset you for months. If you have to engage the person, do it only one out of three times [that] they are provocative. Almo" Taylor on Instagram: "PCT miles 703-790: the start of the Sierras in Usually, what ruins interpersonal relationships is poor communication, a lack of empathy, or criticism. Be truthful and honest in your answer. It's natural to have had some small irritations with people that we spend all day working with. When someones behavior makes it difficult for you to do your job, carry out your everyday duties, or maintain a healthy relationship with them, they can be defined as difficult. Ranging from the words they say to their inability to work effectively with others, difficult people can drain you mentally, physically, and emotionally. Many times, theyll use your reaction (justified or unjustified) to recruit support, making you look like you were just overreacting.. This introduction establishes who was involved and clearly defines what was the issue. If you disable this cookie, we will not be able to save your preferences. The different types of difficult coworkers include: The office gossip. Were so absorbed that we forget we can just leave. Deftly explaining how you handle difficult work situations will help take you from interviewee to new hire. Communicating in an understanding, compassionate way also helps. Be selective with the information you share; trust is earned, notes Dr. Galasso. Whenever possible (or appropriate), loop in a third party on difficult conversations. Coaching sessions are a helpful space to run through conversations with different personas. Key Performance Indicators (KPI): Everything You Need To Know. Unmet expectations are inevitable heres 5 ways to cope. Don't let problematic behavior cross your boundaries, Bowman says. That's why it's critical to answer this question effectively. This website uses cookies so that we can provide you with the best user experience possible. Some individuals never seem to care about anyone but themselves. Common Stress Reactions - A Self-Assessment. They were so excited and pumped after my speech. Jobs Expo Cork No one looks forward to interacting with difficult people, but it doesnt have to ruin your day, week, or workplace. I told the client that while I might not know the exact answer, I could possibly help because I was also working on the project. We used to be best friends but we started to get into fights, and I think I hurt her feelings. After all, a little conflict is normal. They cheered each other on, and not only did every child break his or her own record, but my team won first place in the meet among four other teams that had been together for a much longer time. Unfortunately, the closer you are to a highly critical person, the more their comments sting. Communication issues. A tense issue that hasnt been dealt with is the constant elephant in the room. While theres often not much we can do to change their behavior, we can change our own responses and minimize how they affect us. The more you prepare for your job interviews, the more confident you'll be in describing how you handled a difficult work situation and that greatly increases your chance of getting hired. It gives me the opportunity to depersonalize whats happening and find out if theres a root conflict thats unrelated to that person at all. have you ever had to deal with a difficult colleague interview question, How To Answer Interview Questions With Confidence. As much as possible, try to limit your interactions with difficult people at work. You can bring your friends or other people into your dilemma either before or after you confront this problematic person, but getting a third opinion is always a good idea. How Else Might This Question About Difficult Coworkers Be Asked? Therefore, it's worth emphasizing that you rarely get irritated by small things so that serious issues only arise when there's a lot at stake for the business itself. Understand the other person. When our feelings are involved, we often feel drawn into the exchange. Examples include: Avoid speaking badly of current/former company, co-workers, supervisors, or direct reports. This is a tricky one because you dont want to appear to be moaning about your co-workers, and you dont want it to come across like its actually you that was the difficult one. I left a detailed note for my boss asking him to check in with the client on Monday. People with these behavioral traits already intact can immediately handle the unforeseen challenges that come with the job, making them desirable candidates especially for high-level positions. If you are sharing situations where you failed to manage a difficult situation or caused long-term issues, this will work against you, so keep it positive. The same is true for difficult people. Don't describe a non-work-related situation, unless you have no relevant work experience to share. Asking this question gives an interviewer insight on many key traits including: The ways you deal with conflict, deadlines, and other work pressures, Your instincts to ask for help when needed. The key is to make it sound like you manage it with ease and grace. Deutsch | Disagreement Our experts come from a variety of backgrounds but have one thing in common: they are authorities on the job market. A whopping 83% of people say they suffer from work-related stress. In WebGreat. Can you talk about a time where you didnt agree with a management decision? The offers that appear in this table are from partnerships from which Verywell Mind receives compensation. Using the 'I' statement avoids accusing or blaming a person but expresses how their feelings affect you, states Bowman. Learn how to crush your interview with confidence. This could look like not talking to a coworker who got a promotion or take emotions out on you for things out of your control. Telling someone to calm down usually has the opposite effect especially if they think youre not too fond of them. the most difficult situation you faced at I think she was impressed that I asked for what I needed. No one wants to work with someone who refuses the ideas and opinions of others. J Couns Psychol. If youre having a hard time dealing with them, hang up (log off, walk away, or whatever applies). Strictly Necessary Cookies should be enabled at all times and are required for the operation of our website so that we can save your preferences for cookie settings. Postpartum depression (PPD) can include mood swings, challenges making decisions, and crying spells. Bringing in your boss or management might be necessary if you dont see any changes in this persons behavior. If its really serious and you always disagree, make sure the two of you dont have to work on a project together. Here are some situations which would make good examples of how to answer a question around conflict with colleagues. All rights reserved. Can you describe how you managed a project where one team member didnt contribute accordingly? The person appreciated that I had taken the time to meet with them individually and explained that they were required to work on a number of big projects, all of which demanded their full attention. During an interview, youre bound to be asked a selection of questions that crop up regardless of the role youre interviewing for. Be assertive and set clear expectations about what a respectful relationship looks like. There are a few things, though, that we can do to lessen the impact that they have on us. Be the first to rate this post. In this scenario, you are showing you are a hard worker and problem-solver, as well as possessing emotional intelligence and interpersonal skills, all of which are important in the workplace: I had a coworker who was never able to finish his work on time. Result: Present the specific results you achieved. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We're now accepting guest blog posts! That's where our coaches come in. Franais, EN | Discover how inner child work can help support your mental fitness. Dr. Sabrina Romanoff, PsyD, is a licensed clinical psychologist and a professor at Yeshiva Universitys clinical psychology doctoral program. Dealing with difficult people can be challenging, but by protecting your mental health and practicing effective communication and self-care strategies, you can navigate challenging situations with resilience and grace. Jobs Expo Ireland This type of difficult coworker loves to gossip about anyone at anytime. As a Resident Advisor, I had another RA who often sought me as a person to confide her complaints to and shared quite a bit of information about activities shed engaged in that violated the rules. By clicking Accept All Cookies, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. How do you not let a difficult person affect you? Have Have one or two real-life examples prepared in advance. hbspt.cta._relativeUrls=true;hbspt.cta.load(9253440, 'f1730a07-e89f-490a-99e7-dc544a70ebe1', {"useNewLoader":"true","region":"na1"}); BetterUp Associate Learning Experience Designer, 3100 E 5th Street, Suite 350 Austin, TX 78702, English | Virtual Healthcare Signups Creating the time to talk again will keep you both accountable and thinking about how to improve your relationship. When dealing with a difficult coworker its important to understand the Even if being confrontational is not your style, you need to speak out against any unfair treatment from difficult people at work. You might be asked if you thrive in a workplace with lots of different personalities. Do they feel like their job is threatened by you or another coworker? I also asked other supervisors to review this with their reports and to post a chart of when the reports were due. With that in mind, the first thing to do when faced with a challenging person is to look inside. We spend so much time at work that negative people can really take a toll on our sense of belonging, psychological safety, and productivity. Here's how to help your team improve both their work performance and mental fitness. If you can impress an interviewer with your answer to this question, it will put you in a strong position to get the job you are after. I knew nothing would be achieved by confronting the person in front of the team so I asked to speak to them privately. Prospective employers will ask about your past to ascertain whether you might be able to handle conflict in the future. The latest insights and ideas for building a high-performing workplace. Describe a Difficult Situation and How You Overcame It We were under a lot of pressure as a team to produce results in a short space of time, so I needed this persons cooperation. In my first meeting with the customer, he walked into the room All products and services featured are independently selected by WikiJob. We are using cookies to give you the best experience on our website. Not only did I do a written part for each paper, but I gathered all of the props we needed for our oral presentation, and I typed all of the five papers assigned. If youre a little conflict-avoidant, you may be hesitant to even get into conversations with difficult people. Courses.ie Follow these steps to help you successfully answer interview questions about dealing with conflict: Briefly describe the conflict that occurred. Its also a good way to acknowledge your co-workers feelings if they, too, were hurt by the situation. When dealing with difficult behavior, remember that their behavior says a lot about their character, not yours. At LiveCareer, we live and breathe the belief that we can help people transform their work lives, and so do our contributors. Save my name, email, and website in this browser for the next time I comment. I have participated in several groups throughout my academic career. Your answer can give interviewers insight into your customer service processes and skills. Best practices, research, and tools to fuel individual and business growth. I did my job and took every opportunity to make a good impression. There is no need to name the people involved or even the company. As a result, we finished our assignment without any conflict. More information about our Privacy Policy, Browse our helpful career tips and resources, Graduates: Things To Consider Before Accepting A Job Offer. You WebAnswer Example "My soccer teammate and I weren't getting along. From journalists with years of experience covering workforce topics, to academics who study the theory behind employment and staffing, to certified resume writers whose expertise in the creation of application documents offers our readers insights into how to best wow recruiters and hiring managers, LiveCareers stable of expert writers are among the best in the business. Find a way (if you have to spend time around each other) that you can do so with respect. So I organized everything and told people to do specific jobs and asked them in a firm yet positive manner. While the issues you face with difficult people usually say more about them than about you, its a Be truthful and honest in your answer. Try not to come across as superior in your past or current role. For example, do you think someone who talks too much is annoying? This lack of empathy can make them especially challenging to deal with. Next, you need to show how you responded to the conflict in an effort to resolve it. They are looking for a cool, calm and professional response. Mental health underscores everything we do, including work performance. Jobs Expo Galway Describe the situation The first step to answering this question is to describe the situation preceding the conflict. This website uses Google Analytics to collect anonymous information such as the number of visitors to the site, and the most popular pages. WebThis problem has been solved! As part of a behavioral-based interview, this is an effective way for a hiring manager to learn a great deal about an applicant without using multiple questions. Thank you, {{form.email}}, for signing up. 1. Stay calm. Verywell Mind uses only high-quality sources, including peer-reviewed studies, to support the facts within our articles. No votes so far! But being equipped with the tools to deal with the situation can help you find an effective resolution. Why Do Interviewers Ask Questions About Tricky Colleagues? Sep. Either way, thinking about the other persons perspective is an excellent way to prepare to talk to them. Essentially, they are interested in finding out about how you resolved a conflict in the workplace. By the fourth paper, I decided to persuade some of the other group members to edit and finalize it. This situation really helped me see the importance of two-way communication and set me up to continue to express myself clearly in my career, especially when there's conflict. Explain your thought process. I was really impressed to see that he took my words to heart and his teamwork improved markedly as he began to be more reflective through this new development opportunity. For example, if it specifies the ability to work in a busy environment and being able to multitask, you want to be sure that you have multiple examples to show you are comfortable with both these situations. If you dont deal with the issue or the person causing the problem, its like leaving a pot on simmer. Your email address will not be published. You want the bulk of your answer to be on how you successfully resolved the situation. This will help you when it comes time to confront your colleague since you can guess what theyre going to say to you. After that you should get some advice from your friends and family and then set some boundaries with the difficult coworker. Mom guilt can prevent you from connecting with your kids, whether youre a working mom or stay-at-home mom. I talked to faculty in several departments to decide which faculty members I was most comfortable with. further manage your preferences. Medical Reviewers confirm the content is thorough and accurate, reflecting the latest evidence-based research. When a disagreement erupts between two people on your team, it might be tempting to jump in and impose a decision on them. When you register or purchase through links on this page, we may earn a commission. You can also effectively communicate by being assertive and letting the other person know what type of behavior you expect. Mental-health experts define them as unwanted and repetitive thoughts, images, or urges, says Jessica Beadel, a clinical psychologist based in Ohio. That may give you insight into how the other person feels. As a result of my to-do lists, I was able to visualize my daily progress. Interviewers can ask the question about how you handle difficult coworkers in different ways. Find a way (if you have to spend time around each other) that you can do so with respect. Solved Have you ever dealt with someone difficult? How did - Chegg If applicable, provide statistics or other quantifiable information used to achieve your results. To my mind, it's important to be fair and to give credit where it's due. Some of these are fairly straightforward, such as What Has Been Your Biggest Achievement?and Tell Me About Yourself, while others take a little more thought and planning, such as the dreaded Have you ever had to work with a difficult colleague?. Even if other people know that youre having this conversation, you dont need to involve them in the first discussion. Have you ever experienced conflict in a previous role. Learn about the stigma around men's mental health & what we can do to help. Foster a culture of inclusion and belonging. If were already frustrated whether with ourselves or because of our own problems their shortcomings will feel intolerable. You can bring up these boundaries in the discussion and potentially have an office friend or boss make sure theyre enforced. We look at common reasons for difficult behavior, how you can remain calm and composed in the midst of a challenging situation, and how you can deal with conflicts in the workplace and with family. Do they have a long commute or stressful meetings once they arrive at work? Mistakes happen. I reminded them how hard they had practiced and that they deserved just as much respect as those other teams. Stay out of difficult people's businesses and out of Never miss an opportunity thats right for you. Let your manager know that you are constantly being challenged by your co-workers difficult behaviors and ask them to intervene.. For example, When I was the project manager on a new marketing campaign with a small team, one team member was continuously late for meetings, arrived unprepared and refused to agree on the project deliverables.. If you can get someone else thinking of something else and that helps them calm down physiologically, that is great, notes Dr. Galasso. NACED List It's great for an interviewer to see that youre a quick learner and able to implement knowledge in the future to avoid further conflict issues. Discover how BetterUp measurably impacts key business outcomes for organizations like yours. Amanda is a writer with experience in various industries, including travel, real estate, and career advice. When coming up with a good example for your answer, try to look for a story that is relevant to the job youre discussing, had a positive resolution, and taught you a Understanding why youre affected by them can help you determine the best way to handle their behavior. 3. The interviewer may inquire about specific details of the conflict and if you have used a false example this will be obvious in your answer. How did you approach the subject? Virtual Expos Registrations They might be indirect, passive-aggressive, or really rude. Helping them to understand what you will and will not tolerate in the workplace, in the family dynamic, or in a relationship can create the boundaries that you need. These are people who are often with you day in and day out. Build leaders that accelerate team performance and engagement. Theres a saying that when you change, so do others. To find out which jobs fit your personality best, visit our partner CareerFitter and take the Career Test for FREE. Show how the resolution had an important impact on the project or team and describe the bottom line results where possible. Our team is standing by, happy to help answer any questions or address any concerns you may have. This example shows self-awareness, forthrightness and the ability to fix things without making a fuss: In my first job, there was a slight mismatch between the manager and myself over how feedback should be best delivered. Taylor on Instagram: "PCT miles 703-790: the start of the Virtual Expo Change of Date January I took him out for a drink after work, and in this low-stakes environment, I learned that he was actually insecure about being the newest member of our team and felt like he had to constantly show his worth. 2023 TopInterview, All Rights Reserved. What works better and feels a little more satisfying is to come to an agreement that honors both of your needs. The interviewer wants to see a rational thought process here. What Is Human Resource Development (HRD)? Discuss how you handled a difficult situation That way, you can move past it together. Because this is likely part of a behavioral interview, use the STAR method to prepare a great answer beforehand so you can confidently respond during the interview. Liz K. Lescano on Instagram: "What do we know about Figure out what about their behavior upsets you and try to put it into words. I made it a point to put my differences aside and complete my part, along with offering assistance to the other group members. It might be mental fitness. , Thanks for all your prefect answers that helping me a lot and I am getting interview calls, Your email address will not be published. Dont be overly obvious about it or try to rope other co-workers into your predicament, but publicly responding might encourage a different reaction from the difficult co-worker. In and of themselves, personality clashes dont make for difficult relationships.