Q: What Is Needed To Use Digicel Online Top Up? Q: What are the Big Data offers that will be available? What's Digicel Call International? No. online-top-up.digicelgroup.com/en-HT/prepaidplans/, https://online-top-up.digicelgroup.com/en-JM/prepaidplans/. Q: How Do I Access Digicel Online Top Up? Features and Benefits:. Q: How does the Diaspora Prepaid Plan work, Customers may now purchase Plans for prepaid numbers in El Salvador via. A: Customers are now able to purchase prepaid Plans via www.digiceltopup.com orwww.digicelinternational.comand the Digicel International App for any prepaid number in Suriname. A: These plans are the best combination of calls and data to keep you connected longer with your loved ones. A: Yes, customers are allowed to activate more than one Plan simultaneously but activation of the same Plan twice is not allowed. Please be sure that your registered phone number id is not blocked on your device. Step 4: You will receive a notification Message that your International Magic number is active. Q: How will they know when the UK Calling Plan is active? To move from a 4G plan to a 2G plan, customers will need to deactivate the existing 4G plan then activate a 2G plan. Q: Can I Activate Multiple Plans Simultaneously, Customers would not be able to move from a 2G data plan to a 4G data plan; an error will be received. Your email address is used as a part of the Customer Care and identification processes, so that you can be contacted if there are any difficulties using the service. Plans are not applicable for use while roaming; plans can only be used while in St. Kitts & Nevis. The recipient will receive a notification from Digicel when the last 50% MB and over remains. A: Please see below the list of all countries that can be called using the Plans. We have created a new suite of plans that you may now send to your loved ones in Jamaica for them to make calls and send SMS to UK mobiles. A: Yes, every plan can be upgraded to a plan of more value e.g. FAQs | Digicel International . A: There isnt an expiration date on most cards. Q: What Happens If You Purchase A Plan Locally? Using your phone, dial local access number provided to you when you created the account. Customers may use the codes below to view their available minutes: Q: How Does The Diaspora Prepaid Plan Works, A 4G data allocation for the duration of your plan. Q: Can I have more than one Active International Magic number? These will only apply for the plan duration. Email - PNGCare@digicelgroup.com. A: Add-on plans cannot be purchased online. The Plan date will be extended by the same amount of days the plan was created for. Please select the Read More link on the Promotions box, then select All Markets Bonus Offers to view the shortcode that applies to your country. Please check your junk email or spam filter, You may view your account history when logged in by clicking on your user name in the top right-hand corner of the screen and selecting History from the drop-down menu. If your credit card is not stored you will be required to complete a Top Up and ensure that you choose to save your credit card when entering your payment details. Plans are not applicable for use while roaming; plans can only be used while in BVI. A: There are three (3) plans to choose from convenient Small, Medium, and Large sizes. Customer Care: Contact our 24 hour Digicel Customer Care Call Center: Digicel mobile (Local) - 123 (Free Call from 8am- 9pm) Digicel mobile (International) : +675 7222 2123 (Roaming) Head Office: +675 7222 2222. How can we help you? Firstly, you will need to have your credit card information stored to allow charges for scheduled Top Ups. Plans cannot be used while roaming. If you are redeeming the card at an online merchant, simply copy and paste the redemption code received onto the online merchant site and any additional PIN or event code requested. No, Plans are not applicable for use while roaming; Plans can only be used while in Antigua & Barbuda. The screen displays a green sent signal at the end of your transaction. Additional data can be purchased via MyDigicel App or by dialing *141# and selecting Manage Plan. Digicel reserves the right to modify or discontinue (permanently or temporarily) this offer being offered to its customer at our discretion. Q: I Didnt Receive My Transaction Confirmation Email - What Do I Do? Unused balance will roll over up to the value of the new Plan. Once successfully activated, a text message in the format set out below will be sent: Q: Can I Nominate My Free Magic Number At Any Time While On An Active Stay Connected Plan? A: You may access the Top Up website (using a mobile device or your desktop) and log into your Digicel Top Up account. Q: How does the Diaspora Prepaid plan work? Plans are valid for use while in Cayman and cannot be used while roaming. If your credit card is not stored you will be required to complete a Top Up and ensure that you choose to save your credit card when entering your payment details. A: Before your Stay Connected Plan expires, you will receive a reminder letting you know that your bundle is about to expire. When completing a transaction, Digicel does not store your credit card information. Customers will have the option to upgrade from a 2G plan to a 4G plan. A: No, only one data plan can be activated at any given period. Please contact our Digicel International Customer Support team via email at. Diaspora Prepaid plans are valid for use while in Panama and cannot be used while roaming. Copyright 2023 Digicel Group. Yes, customers are allowed to activate more than one Plan simultaneously but activation of the same Plan twice is not allowed. Welcome to the Help Center - Digicel A: We'll send a confirmation message to let you know that you're free to use your Stay Connected Plan. FAQs For Digicel's International Call Plan - Digicel Jamaica - Yumpu Top Up - Jamaica - Digicel International A: A customer may purchase the International Talk & Text plan multiple times per month. No. Digicel Call International - Apps on Google Play Digicel will be giving prepaid customers the opportunity to enjoy Unlimited WhatsApp Messaging and Voice and Video calls with any Diaspora plan. Customers will get the option to opt-out 24 hours before the plan auto-renews. Digicel offers our customers the best service, best value and best experience to enrich your digital lifestyle. Plans are valid for use while in Grenada and cannot be used while roaming. However, your Magic number will only be valid for the remaining duration of your Stay Connected Plan. You must have completed a transaction on the Digicel Online Top Up website or via the Digicel Top Up App and stored your Visa, MasterCard, Diners or Discover card to use Automatic and Fingertip services. When complete: Please note, the service cannot be used with PayPal, AmEx, or NCB Keycard. Digicel International's suite of products. Yes, you can nominate your free international Magic number at any time while your Stay Connected Plan is active. The website or the Top Up App will state the total amount the recipient will receive before you submit the transaction. You can add multiple Billers and also delete Billers if you wish. Once purchased, the Plan will be automatically activated on the recipients account. A: Bill Pay is a facility that allows you to make payments to several participating bill payer companies in Jamaica and also pay Digicel post-paid bills in several other countries. Please try again. Contact Us - digicelpacific.com Here are all the benefits you will enjoy with DCI: Affordable rates and the lowest rates to call Digicel phones, Crystal clear, secure and uninterrupted calls to any country, Balance does not expire so the international minutes last forever, Easy reload with credit or debit card; or use cashat a retail location, Call from any smartphone or portable phone in the US to any country in the world, No contract accounts can be deactivated or closed at anytime. These plans will ONLY be available for purchase internationally via www.DigicelInternational.com. The service is available to all Digicel territories as listed below: A: In your mobile browser enter: https://online-top-up.digicelgroup.com orwww.digiceltopup.comorwww.digicelinternational.com, this will automatically redirect you to our mobile optimized website. Unlimited WhatsApp will be available during the Diaspora plan activation period. All digital card orders use Secure Sockets Layer (SSL) and are fully PCI compliant. Q: Am I Able To Use My Stay Connected Plan After It Expires? This add-on will be valid for up to 2 days, however, if the Stay Connected Plan expires before the end of the 2-day validity, the add-on will also expire. Customers will get the option to opt-out 24 hours before the plan auto-renews. A: The following payment methods are accepted: A: It is not necessary to enter your card details each time you use the website or the Top Up App. Q: What If My Data Allowance Is Exhausted Before The Plan Expires? A: Customers may check their credit balance by visiting a.mydigicel.net then navigating to the Account & Balances screen. Verifying a Transaction and Mobile Number. Q: How does the Diaspora Prepaid Plan works? You may see a charge from BlinkSky with your banking or credit card institution. Changing my Wi-Fi password. You can make calls using either the app or a local access number to connect to your Digicel Call International account which will allow you to make calls with low rates. A: No, once the Stay Connected Plan expires, someone living in the US, UK, Canada) will have to repurchase another Stay Connected Plan for you to use. Customers are now able to purchase prepaid data Plans via. Q: Will I be able to activate the Diaspora plan with unlimited WhatsApp with a Blackberry device? A: No, Once your Stay Connected Plan expires, you (prepaid customer in Jamaica) have the option to choose from local plans/bundles available on our website at https://online-top-up.digicelgroup.com/en-JM/prepaidplans/,www.digicelinternational.comthe MyDigicel app at p.mydigicel.net or via the service menu *147#. You will need to wait until the data plan expires in order to activate an ALL IN plan. What services are included in the Prime Bundles? If additional data is required, a subscriber can activate an add-on by dialing *136# and select the number for the corresponding plan. Q: Can I activate multiple Plans simultaneously? Countries marked by an asterisk (*) indicate that only Digicel numbers can be called: A: Yes, multiple Plans can be activated simultaneously.
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